• Chapter 4 Introduction
• Offering Feedback
• Expanding Coverage
• Assigning the Job
• Building on Brands

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Starting Out

The founders of Northwest Voice in Bakersfield, California, considered local demographics and determined that homeowners with children in kindergarten through high school dominated their geographic target area. They seeded their site, prior to its launch, by calling on people they termed “keepers of information” - individuals at the center of networks of families - and urged these youth sports organizers and mega-church pastors to post and participate. The site continues to promote relentlessly by sending staff and volunteers, recruited from high school and college marketing classes, to register users at markets and street fairs.

“You need to do some aggressive outreach prior to launch,” said Don Alexander, the newspaper executive who launched the Tennessee web site Blount County Voice. “We targeted groups where we knew we wanted content from day one, and that started the ball rolling.”

Your Hub‘s Travis Henry said, “Once you get the ball rolling, it just rolls, but the start-up is critical ... The worst thing is to do it badly” by opening the doors and expecting posters to materialize.

Your Hub launches sites by sending staff members with cameras to community events and passing out cards with the address where citizens can see their pictures. They run on-site photo contests in acknowledgement of the fact that many non-journalists feel more confident posting images than words.

The site hosted an essay contest for people to describe why they root for the Broncos, with playoff tickets as prizes. The responses were not always “quality posts,” Henry said, “but it got people to the site.”

He said, “You have to hit people over the head with what this is. It’s brand stinking new.”

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NEXT: Offering Feedback